FAQs

How to Raise a Support Ticket?

If you're facing any issues related to orders, payments, refunds, or website access, you can raise a support ticket for quick resolution.

Follow these steps to submit a ticket:

1. Visit the Support Portal
   • Click this link: Mangalore Cart Support.
2. Click on "New Support Ticket"
   • On the homepage, select the option to create a new support ticket.
3. Enter Your Details
   • Provide your Name, Email, and Phone Number (used for your order).
   • Select the Issue Category (e.g., Order Issues, Payment Problems, Refund Requests, etc.).
4. Describe the Issue
   • Clearly explain the problem in the description box.
   • Include details like Order ID, Payment Transaction ID, and Screenshots (if applicable).
5. Submit the Ticket
   • Click on Submit and wait for a confirmation email with your ticket reference number.
6. Track Your Ticket Status
   • You can check updates on your ticket via the same support portal using your reference number.
   • Our team will respond as soon as possible.

For urgent queries, you can also reach us at support@mangalorecart.com.

If you notice any discrepancy in the MRP of a product compared to what is displayed on our website or received with the product, please help us rectify it by filling out the form.

Click here to fill the form

Item(s) from your order or your entire order may have been cancelled if there are errors when verifying your billing information or if your item(s) have sold out or there are restrictions placed in your area of delivery. We apologize for the inconvenience.
· You will not be charged for any cancelled items.
· You will receive an email explaining the reason for the cancellation.

• Once you place the order on Mangalore Cart, it is impossible to cancel it. Please ensure that you verify the address, shipping charges, and payment method before making your order.
• You can modify your order by contacting us.

To place an order, please follow these steps:

1. Visit our website or mobile app.
2. Browse through the products and select the items you wish to purchase.
3. Add the selected items to your cart.
4. Proceed to checkout.
5. Enter your shipping address and contact details.
6. Choose your preferred payment method and complete the payment.
7. Review your order details and confirm your purchase.

If you encounter any issues or have questions during the ordering process, feel free to reach out to our customer support for assistance.