Effective Date: This policy is effective from the date of publication and is applicable to all transactions conducted through Mangalore Cart.

1. Scope and Applicability

This policy governs all purchases made through Mangalore Cart and outlines the conditions, processes, and limitations associated with returns, refunds, and replacements.

The policy is applicable to all domestic and international orders, subject to jurisdictional limitations and regulatory guidelines.

Any inconsistencies or ambiguities in interpreting these terms shall be resolved solely by Mangalore Cart in accordance with applicable laws.

2. Return Policy: Eligibility and Exclusions

2.1 Return Eligibility

2.2 Exclusionary Provisions

Returns will not be accepted under the following conditions:

• Product Usage or Alteration: Any product that shows signs of use, modification, tampering, or has been opened.

• Missing Packaging: If the original packaging materials (such as mono cartons, labels, or tags) are missing or damaged.

• Time-Barred Requests: Return requests initiated after 48 hours from the date of delivery.

• Consumables and Perishables: Items such as oils, snacks, and other perishable goods, once opened, are strictly non-returnable.

• Promotional and Discounted Orders: Products purchased during promotional offers, festive sales, or discounted events are not eligible for return or refund.

2.3 Special Exchange Consideration

• The customer will bear the return shipping charges for sending back the current product.

• The customer will bear the re-shipping charges for the new product.

• Any price difference between the old and new product will be payable by the customer prior to dispatch.

• Our courier partner may also levy an additional return shipment handling fee, which will be added to the total return charges.

This special provision does not constitute a waiver of our return policy and will only be considered for specific products and situations determined by Mangalore Cart.

3. Refund Policy: Process, Conditions, and Timeframes

3.1 Refund Conditions

Non-Refundable Components:

• Shipping and Handling Charges

• Gateway and Transaction Fees

3.2 Refund Crediting Timeframe

• Refund Initiation: Once approved, refunds are initiated within 24-48 hours.

• Bank Processing Time: Refunds may take 5-7 working days to reflect, depending on the payment mode.

  • Credit/Debit Cards & UPI: Up to 7 working days

  • Net Banking: 5-6 working days

If the refund is not reflected after the stipulated period, customers should first contact their bank before reaching out to Mangalore Cart.

4. Replacement Policy: Conditions and Delivery Timelines

4.1 Replacement Eligibility and Conditions

• Replacement requests are subject to approval after an inspection of the returned item.

• Products eligible for replacement must meet all return conditions.

• The original product must be returned and verified before a replacement is dispatched.

4.2 Replacement Dispatch and Delivery Timelines

• Dispatch: Within 2-3 business days of verification.

• Delivery: Estimated 7-10 business days, depending on location and courier partner.

5. Return to Origin (RTO) Policy: Consequences and Processing

5.1 RTO Scenarios

• Incorrect or incomplete address

• Recipient unavailability during multiple attempts

• Refusal to accept the package

5.2 RTO Processing and Outcome

• RTO shipments typically take 7-15 business days to return to our facility.

• Upon receipt, inspection will determine eligibility for a refund or replacement.

5.3 Non-Compliance with RTO Guidelines

If the returned item fails to meet return/replacement conditions, it will be returned to the customer at their own expense.

6. Shipping Disclaimer: Limitation of Liability

6.1 Shipping Responsibility

Once an order is dispatched, delivery responsibility shifts to the logistics partner. Mangalore Cart is not liable for delays, damage, or loss in transit caused by third-party negligence or force majeure.

6.2 Customer Verification

Customers must inspect packages upon delivery and report any discrepancies within 48 hours.

7. Order Cancellation Policy: Conditions and Restrictions

7.1 Pre-Dispatch Cancellations

• Cancellations allowed only before dispatch.

• Refunds cover only the product price; shipping fees are non-refundable.

7.2 Post-Dispatch Cancellations

• Not eligible for cancellation; processed as per RTO policy.

8. Dispute Resolution and Jurisdiction

Disputes will be resolved through arbitration under the Arbitration and Conciliation Act, 1996, in English, with jurisdiction in Bangalore, Karnataka.

9. Complaint Resolution and Support

• Acknowledgement: Within 24 hours

• Resolution: Within 2-3 business days, depending on complexity

Submit complaints via our support ticket portal.

10. Modification and Amendment Clause

Mangalore Cart may modify this policy at any time without prior notice. Continued use of our services constitutes acceptance of changes.

11. Final Disclaimer

All terms are strictly enforced. No verbal assurances or informal agreements shall alter this policy.