Effective Date: This policy is effective from the date of publication and is applicable to all transactions conducted through Mangalore Cart.

1. Scope and Applicability

• This policy governs all purchases made through Mangalore Cart and outlines the conditions, processes, and limitations associated with returns, refunds, and replacements.

• The policy is applicable to all domestic and international orders, subject to jurisdictional limitations and regulatory guidelines.

• Any inconsistencies or ambiguities in interpreting these terms shall be resolved solely by Mangalore Cart in accordance with applicable laws.

2. Return Policy: Eligibility and Exclusions

2.1 Return Eligibility

• Return Initiation Period: Customers must initiate return requests within 48 hours from the date of delivery. Return requests submitted beyond this stipulated period will be automatically rejected.

• Mandatory Video Proof:

  • It is mandatory to provide an unedited video recording of the unboxing process, beginning from the intact sealed package and culminating in the complete inspection of the delivered product.

  • Returns or replacements will not be processed without valid video proof.

• Product Condition Requirements:

  • The product must be returned in its original condition, with all associated packaging materials intact, including but not limited to mono cartons, labels, tags, inserts, and accompanying accessories.

2.2 Exclusionary Provisions

Returns will not be accepted under the following conditions:

• Product Usage or Alteration: Any product that shows signs of use, modification, tampering, or has been opened.

• Missing Packaging: If the original packaging materials (such as mono cartons, labels, or tags) are missing or damaged.

• Time-Barred Requests: Return requests initiated after 48 hours from the date of delivery will be considered invalid.

• Consumables and Perishables: Items such as oils, snacks, and other perishable goods, once opened, are strictly non-returnable.

• Promotional and Discounted Orders: Products purchased during promotional offers, festive sales, or discounted events are not eligible for return or refund.

3. Refund Policy: Process, Conditions, and Timeframes

3.1 Refund Conditions

• Inspection and Verification:

  • All returned items are subject to a thorough inspection to determine compliance with return conditions.

  • Refunds will only be initiated upon successful completion of this inspection, typically conducted within 3-5 business days after the returned item is received at our facility.

• Refund Mode:

  • Refunds will be processed through the original payment method used for the purchase. Requests for refunds to alternate payment methods or third-party wallets will not be entertained.

• Non-Refundable Components:

  • Shipping and Handling Charges: Any shipping, handling, or COD charges incurred during the transaction are non-refundable.

  • Gateway and Transaction Fees: Payment gateway fees, convenience charges, and other transaction costs will be deducted from the refund amount.

3.2 Refund Crediting Timeframe

• Refund Initiation:

  • Once the returned item passes inspection, the refund is initiated within 24-48 hours of approval.

• Bank Processing Time:

  • The refunded amount will be credited to the customer’s original payment method within a timeframe of 5-7 working days from the date of initiation.

  • Refund timelines for different payment modes:

    • Credit/Debit Cards & UPI: May take up to 7 working days to reflect in the customer’s account.

    • Net Banking: Refunds may take 5-6 working days to reflect, subject to the processing timelines of the customer’s bank.

• Delayed Refund Resolution:

  • If the refund is not reflected in the customer’s account after the stipulated period, the customer is advised to contact their respective bank before reaching out to Mangalore Cart.

  • For further assistance, customers may raise a support ticket through the following link:

  • Submit a Support Ticket

4. Replacement Policy: Conditions and Delivery Timelines

4.1 Replacement Eligibility and Conditions

• Replacement Approval:

  • Replacement requests are subject to approval after an inspection of the returned item.

  • Products eligible for replacement must meet all return conditions specified in Section 2.

• Mandatory Return of Original Product:

  • The original product must be returned and verified before a replacement is dispatched.

4.2 Replacement Dispatch and Delivery Timelines

• Dispatch Timeframe:

  • Upon approval, the replacement will be dispatched within 2-3 business days of verification.

• Delivery Timeframe:

  • The estimated delivery period for replacement items ranges between 7-10 business days, depending on the customer’s location and the shipping service provider.

• Unforeseen Delays:

  • Mangalore Cart is not liable for delays caused by unforeseen circumstances, force majeure, or third-party courier issues.

• Tracking and Updates:

  • Customers will receive a notification with tracking information once the replacement is dispatched. Any further updates regarding replacement shipments will be communicated via the registered email or mobile number.

5. Return to Origin (RTO) Policy: Consequences and Processing

5.1 RTO Scenarios

A shipment is classified as Returned to Origin (RTO) under the following conditions:

• Incorrect or Incomplete Address: If the delivery address provided is incomplete, inaccurate, or untraceable.

• Recipient Unavailability: If the recipient is unavailable during multiple delivery attempts.

• Refusal to Accept: If the package is refused at the time of delivery.

5.2 RTO Processing and Outcome

• Transit and Return Duration:

  • RTO shipments typically take 7-15 business days to return to our facility.

• Inspection and Decision:

  • Upon receipt, the returned item undergoes a thorough inspection. Based on the findings:

    • A replacement may be dispatched, or

    • A refund may be initiated, subject to policy compliance.

5.3 Non-Compliance with RTO Guidelines

• If the returned item fails to meet the return or replacement conditions, Mangalore Cart reserves the right to reject the refund/replacement request.

• In such cases, the item will be returned to the customer at their own expense.

6. Shipping Disclaimer: Limitation of Liability

6.1 Shipping Responsibility

• Transfer of Risk:

  • Once the order is dispatched, the responsibility for timely delivery and product safety is transferred to the logistics partner.

• Liability Disclaimer:

  • Mangalore Cart assumes no liability for delays, damage, or loss occurring during transit caused by third-party negligence, logistical errors, or force majeure events.

6.2 Customer Verification

• Customers are advised to verify the package condition at the time of delivery.

• Any discrepancies or damage must be reported within 48 hours of delivery. Failure to do so will absolve Mangalore Cart of any responsibility.

7. Order Cancellation Policy: Conditions and Restrictions

7.1 Pre-Dispatch Cancellations

• Cancellation Eligibility:

  • Orders can be cancelled only before dispatch. Cancellation requests submitted after dispatch will not be entertained.

• Refund for Cancellations:

  • Upon successful cancellation, only the product amount will be reimbursed.

• Non-Refundable Shipping Charges:

  • Any shipping and handling charges incurred during the transaction are non-refundable.

7.2 Post-Dispatch Cancellations

• Ineligibility for Cancellation:

  • Orders that have been dispatched are not eligible for cancellation.

  • If the customer refuses to accept the order after dispatch, the shipment will be processed under the RTO Policy.

8. Dispute Resolution and Jurisdiction

8.1 Dispute Resolution Mechanism

• Any dispute, claim, or controversy arising out of or in connection with this policy shall be exclusively resolved through arbitration, in accordance with the provisions of the Arbitration and Conciliation Act, 1996.

• The arbitration proceedings shall be conducted in English and presided over by a sole arbitrator appointed by mutual consent.

8.2 Jurisdiction Clause

• Any dispute or claim shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka.

• Customers explicitly waive any objection to such jurisdiction or venue.

9. Complaint Resolution and Support

9.1 Complaint Submission Protocol

• Customers can raise complaints, disputes, or support requests through the designated support portal:

  • Submit a Support Ticket

9.2 Acknowledgement and Resolution Timelines

• Acknowledgement Time: Complaints will be acknowledged within 24 hours of receipt.

• Resolution Time: Resolutions will be provided within 2-3 business days, subject to the complexity of the issue.

10. Modification and Amendment Clause

10.1 Modification Rights

• Mangalore Cart reserves the unconditional right to modify, amend, or update this policy at its sole discretion without prior notice.

• Any modifications shall be effective immediately upon publication on the Mangalore Cart website.

10.2 Binding Nature of Amendments

• Continued use of Mangalore Cart’s services after modifications constitutes acceptance of the revised policy.

11. Final Disclaimer

• Strict Enforcement: All terms stated herein shall be strictly enforced without deviation.

• Non-Negotiable Terms: No verbal assurances or informal agreements shall alter the provisions of this policy.

For further assistance, please contact:

• Email:support@mangalorecart.com

• Phone: +919353000486