1. Scope and Coverage of Shipping

Mangalore Cart facilitates the dispatch and delivery of goods to a pan-India customer base, encompassing metropolitan hubs such as Mumbai, Delhi, and Bangalore, along with remote and geographically dispersed locations. Our expansive distribution framework is designed to ensure that shipments are effectuated within the stipulated timeframe, notwithstanding variances in geographic constraints or logistical complexities.

2. Shipping Charges and Tariff Structure

3. Timelines and Delivery Schedules

Standard Delivery Protocols:

• All confirmed orders are dispatched within 24-48 business hours post-payment verification, barring exigencies that may impede the dispatch process.

• The estimated delivery timeframe ranges from 2 to 7 business days, contingent upon the customer’s geographic location and proximity to major logistical hubs.

• For peripheral or rural locales, extended delivery timelines may apply due to limited accessibility or logistical constraints.

Expedited Delivery Options:

• Where available, customers may avail themselves of an expedited delivery option by selecting express shipping at the time of checkout.

• Such expedited services are subject to additional charges and shall be governed by separate terms delineated at the time of selection.

4. Packaging and Handling Standards

Mangalore Cart adheres to stringent packaging protocols to safeguard the integrity of shipped goods. Packaging processes incorporate the use of industry-standard materials such as bubble wrap, styrofoam cushioning, and corrugated boxes, ensuring resilience against transit-related adversities.

Special Provisions for Fragile Goods:

• Items of a fragile or perishable nature, including but not limited to glass containers, jars, or bottles, are subjected to double-layered protective packaging to mitigate the risk of breakage or leakage.

• All packaged goods are stored and dispatched in compliance with applicable food safety and hygiene regulations.

Return and Refund Policy

5. Eligibility for Return and Refund

Given the perishable nature of the majority of our offerings, Mangalore Cart does not entertain returns once the consignment is successfully delivered. However, exceptions may be entertained under the following limited circumstances:

Permissible Grounds for Return:

• Receipt of an incorrect item that deviates from the order specifications.

• Receipt of a damaged or defective product attributable to a lapse in handling during transit.

Conditions Precedent for Return:

• The item must remain in an unused, untampered condition, with the original packaging intact.

• A video recording documenting the unboxing of the package, highlighting the discrepancy or damage, must be submitted as evidentiary support.

• Return requests must be initiated within 48 hours of delivery, failing which the claim shall be deemed forfeited.

6. Non-Returnable and Non-Refundable Goods

Perishable and Consumable Items:

• Given the inherent perishability of food items and related consumables, such goods are categorically excluded from return eligibility once delivered.

• Customers are encouraged to exercise due diligence while inspecting their packages at the time of delivery to identify and report any anomalies.

7. Return to Origin (RTO) Protocol

A shipment may be classified as Return to Origin (RTO) under the following circumstances:

• Provision of an inaccurate or incomplete delivery address by the customer.

• Repeated failure to establish contact with the customer despite multiple delivery attempts.

• Explicit refusal to accept the consignment without substantiated cause.

RTO Reversal Process:

• Upon designation as RTO, the consignment is reverted to Mangalore Cart’s warehouse within 7-15 business days.

• Refunds for RTO shipments shall be processed post-verification, with deductions applied for both forward and reverse logistics charges.

• Refunds shall be initiated only upon confirmation that the returned goods are received in an undamaged and original condition.

8. Refund Policy and Processing

Refund Timeline:

• Refunds, where applicable, shall be initiated within 5-7 business days from the date of acceptance of the return request or confirmation of RTO.

• The timeline for actual credit to the customer’s account may vary depending on the processing cycles of the respective payment gateway or financial institution.

Mode of Refund:

• Refunds shall be credited to the original payment method utilized during the purchase transaction.

• In cases involving COD (Cash on Delivery) orders, refunds shall be remitted via NEFT/IMPS after obtaining the customer’s bank details.

Liability and Disclaimer Provisions

9. Limitation of Liability

Mangalore Cart shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or in connection with the performance or non-performance of its obligations under this policy.

• Natural disasters, floods, or earthquakes.

• Strikes, lockouts, or industrial disputes.

• Governmental actions, regulatory changes, or pandemics.

10. Claims and Dispute Resolution

Filing of Claims:

• Claims related to damaged or lost shipments must be reported within 24 hours of delivery.

• Customers may initiate claims by contacting support@mangalorecart.com and providing requisite evidence to substantiate their claim.

Jurisdiction and Governing Law:

• This policy shall be governed by and construed in accordance with the laws of India.

• Any dispute arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the courts situated in Bengaluru, Karnataka.

Consumer Rights and Statutory Protections

11. Compliance with Consumer Protection Act, 2019

Mangalore Cart acknowledges and upholds the statutory rights conferred upon consumers under the Consumer Protection Act, 2019, which entitles customers to seek remedies for defective or deficient goods and services.

General Provisions

12. Amendment and Modification Clause

Mangalore Cart reserves the unequivocal right to modify, amend, or rescind this Shipping and Return Policy at its sole discretion, without prior notice. Continued usage of the website and placement of orders subsequent to any such amendments shall be construed as acceptance of the revised terms.

Last Updated:March 1, 2025

This Shipping and Return Policy constitutes a legally binding agreement between the customer and Mangalore Cart. By placing an order on www.mangalorecart.com, the customer affirms their unqualified acceptance of the terms and conditions enumerated herein.