Effective Date: 01.03.2026 | Jurisdiction: Bangalore, Karnataka

1. Return & Replacement Eligibility

To maintain hygiene and quality, returns are only accepted under strict conditions:

• The 48-Hour Rule: You must report any issues within 48 hours of delivery.

• The Unboxing Video (Mandatory): You must provide a continuous, unedited video of the package being opened. This is your proof of damage, leakage, or missing items. No video = No refund/replacement.

• Product State: Items must be unused, unwashed, and in their original packaging with all tags and inserts intact.

2. What Cannot Be Returned

• Opened Consumables: Oils, snacks, and food items cannot be returned once the seal is broken.

• Used Items: Any product showing signs of use or tampering.

• Sale Items: "Clearance" or "Flash Sale" purchases are final (except for verified transit damage).

• Delayed Requests: Requests made after the 48-hour window.

3. Wrong Item Delivered

If you receive a product different from what you ordered:

• Do not open the internal seal of the product.

• Share the unboxing video and a photo of the invoice with Support.

• We will pick up the wrong item and ship the correct one at no additional cost to you.

4. The Refund Process

Once your return reaches our warehouse, it undergoes a Quality Check (QC) within 3–5 business days. If approved, the refund is processed to your original payment method:

• UPI / Wallets: 2–4 Business Days

• Net Banking: 5–6 Business Days

• Credit / Debit Cards: 5–7 Business Days

Note: Shipping charges, COD fees, and payment gateway fees are non-refundable.

5. Return to Origin (RTO)

If a package is returned due to an incorrect address or refusal:

• Reshipping: You will be charged additional shipping for a second attempt.

• Cancellation: If you choose to cancel an RTO package, we will deduct the original shipping fee plus a 15% restocking fee from your refund.

6. Support & Grievances

For any issues, please contact our Support Portal.

• Response Time: 24 Hours.

• Resolution Goal: 3–5 Business Days.