Effective Date: 01 March 2026

Website:www.mangalorestore.online

1. Introduction

At Mangalore Store (“we,” “our,” or “us”), safeguarding your privacy is our priority. This Privacy Policy outlines how we collect, process, store, and utilize your personal data in accordance with the Information Technology Act, 2000, the Digital Personal Data Protection (DPDP) Act, 2023, and other relevant Indian regulations.

2. Categories of Data Collected

• Personal Data: Name, shipping address, billing address, contact number, and email address provided during checkout or registration.

• Transaction Data: Details about payments and products purchased. Note: We do not store raw card details; these are handled by PCI-DSS compliant payment gateways.

• Technical Data: IP address, browser type, operating system, and browsing behavior collected via cookies and analytics tools.

3. Purpose of Data Collection

We use your information for the following purposes:

• Order Fulfillment: To process payments, manage shipping, and provide order tracking updates.

• Customer Support: To respond to queries and resolve grievances.

• Communication: To send transactional alerts and, with your consent, promotional offers.

• Security: To detect and prevent fraudulent transactions and unauthorized access.

4. Data Sharing and Disclosure

We do not sell your personal data. We only share information with:

• Service Providers: Delivery partners (couriers) and payment gateways necessary to complete your order.

• Legal Obligations: Regulatory authorities when mandated by law or a court order.

• Business Transfers: In the event of a merger or sale, your data may be transferred to the new entity under the same privacy protections.

5. Cookies and Tracking

We use cookies to enhance your browsing experience, remember your cart items, and analyze site traffic.

• Essential Cookies: Necessary for the website to function (e.g., login, shopping cart).

• Analytics Cookies: Help us understand user behavior to improve our services.

• You can manage or disable cookies through your browser settings, though some website features may stop functioning.

6. Data Security

We implement industry-standard technical and organizational measures, including SSL/TLS encryption for data transmission and restricted access protocols, to protect your information from unauthorized access or disclosure.

7. Data Retention and Your Rights

• Retention: We retain your data only as long as necessary for business operations or as required by Indian tax and legal statutes.

• Your Rights: You have the right to:

  • Access & Rectify: Request a copy of your data or correct inaccuracies.

  • Withdraw Consent: Opt-out of marketing communications at any time.

  • Erasure: Request deletion of your data (subject to legal retention requirements).

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites and encourage you to read their policies.

9. Grievance Redressal

In accordance with the Information Technology Act, 2000, the name and contact details of the Grievance Officer are provided below:

Grievance Officer: Privacy Compliance Manager

Address: No 347, 8th Main, Nanjappa Reddy Colony, Gokula 1st Stage, Bangalore 560054, India.

Email: support@mangalorecart.zohodesk.in

Phone: +911169268569

10. Jurisdiction

This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka.

11. Policy Updates

We reserve the right to modify this policy. Any changes will be posted on this page with an updated "Effective Date." Continued use of the website constitutes acceptance of the revised terms.