Effective Date: This policy is effective from the date of publication and remains binding on all users who access and interact with the website of Mangalore Cart (“Mangalore Cart,” “we,” “our,” or “us”).

• “Data” refers to any information, whether personal or non-personal, provided by you or collected by us through your interactions with Mangalore Cart, including but not limited to name, email, IP address, and browsing behavior.

• “Cookies” are small text files stored on your device that facilitate a personalized and optimized browsing experience.

• “Data Protection Laws” denote the applicable statutes, regulations, and directives governing the collection, processing, and storage of personal data.

• “User” or “You” refers to any individual who accesses, uses, or interacts with the website.

• “Website” denotes the official platform, accessible at www.mangalorecart.com, that facilitates the provision of services offered by Mangalore Cart.

2. Scope and Applicability

• This policy governs all data collected by Mangalore Cart through its website, including interactions such as placing an order, registering an account, submitting a query, subscribing to newsletters, or any other activity wherein data is transmitted to us.

• You reserve the right to access and navigate the website anonymously. However, by engaging with certain services or voluntarily providing data, you implicitly consent to the terms of this policy.

3. Categories of Data Collected

3.1 Personal Data

We may collect personally identifiable information (“Personal Data”) that includes but is not limited to:

• Name, address, contact number, and email address.

• Payment information, including credit/debit card details or other financial data required for order processing.

• Account registration information such as username and password.

• Preferences, feedback, and other voluntary information provided by you.

3.2 Non-Personal Data

We may collect non-personally identifiable data through analytics tools, including but not limited to:

• IP address, browser type, and operating system.

• Log data, referring URLs, and pages visited.

• Device type, screen resolution, and other technical information to enhance performance.

4. Modes of Data Collection

4.1 Direct Collection

Data is collected directly when you:

• Register an account or submit a query.

• Complete a transaction, subscribe to newsletters, or submit feedback.

4.2 Automatic Collection through Cookies

Certain information is collected automatically through:

• Essential Cookies: Required for basic website functionality.

• Analytical Cookies: Employed for site performance assessment.

• Marketing Cookies: Used to personalize promotional content.

5. Data Shared by You

By providing personal data to Mangalore Cart, you affirmatively consent to the processing of such information for the purposes outlined in this policy.

• Submission of data occurs when engaging in any of the following actions:

  • Contacting customer support.

  • Registering for services or newsletters.

  • Participating in surveys, promotions, or contests.

6. Automatic Data Collection

Data is automatically captured to enhance the website’s functionality and improve user experience. This includes:

• Log Information: Recorded data about system usage, including access dates, browser types, and error logs.

• Behavioral Data: Usage patterns analyzed through cookies to provide personalized recommendations.

7. Purpose and Use of Data

7.1 Service Fulfillment and Transaction Processing

• Facilitating order processing, payment confirmation, and shipment tracking.

• Ensuring compliance with contractual obligations arising from user transactions.

7.2 Communication and Promotional Outreach

• Sending transactional notifications, order confirmations, and promotional offers.

• Providing periodic updates on service enhancements or policy changes.

7.3 Security and Fraud Prevention

• Monitoring website traffic to prevent fraudulent activities.

• Implementing risk mitigation measures to safeguard data integrity.

8. Disclosure and Data Sharing

8.1 Permissible Disclosures

We may disclose personal data under the following circumstances:

• Affiliated Entities: Sharing data with subsidiaries or affiliated entities for service fulfillment.

• Service Providers: Engaging third-party vendors for payment processing, order fulfillment, and marketing analytics.

• Legal Compliance: Disclosing information in response to lawful requests from regulatory authorities.

8.2 Restrictions on Third-Party Use

All third-party entities are contractually bound to:

• Adhere to data protection principles equivalent to those articulated in this policy.

• Employ appropriate safeguards to ensure the confidentiality of shared data.

9. Data Security and Integrity

Mangalore Cart implements stringent technical and organizational security protocols to safeguard personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption Protocols: Ensuring secure transmission of sensitive data.

• Access Control: Restricting data access to authorized personnel only.

• Periodic Audits: Conducting routine security assessments to identify vulnerabilities.

10. Data Retention and Deletion

10.1 Retention Period

• Personal data is retained for the duration necessary to fulfill the purpose for which it was collected, unless a longer retention period is mandated by law.

• Data may be anonymized and retained for analytical purposes beyond the initial retention period.

10.2 Data Deletion Requests

• Users may submit deletion requests, subject to verification, by contacting the Privacy Compliance Officer.

• However, deletion of data necessary for compliance with legal obligations or dispute resolution shall not be permitted.

11. User Rights and Controls

Users are entitled to exercise the following rights concerning their personal data:

• Right of Access: Obtain a copy of personal data held by us.

• Right to Rectification: Request correction of inaccurate or incomplete data.

• Right to Restriction: Restrict processing of data under certain circumstances.

• Right to Object: Object to data processing for direct marketing purposes.

• Right to Withdraw Consent: Withdraw consent without affecting the legality of prior processing.

12. Consent and Legal Basis

12.1 Express Consent

By accessing and interacting with Mangalore Cart, you expressly consent to the collection, processing, and use of your data in accordance with this policy.

12.2 Withdrawal of Consent

• Consent withdrawal requests may be submitted at any time.

• Withdrawal may, however, impact the provision of certain services and functionalities.

13. Payment Processing and Billing

• Mangalore Cart engages secure third-party payment processors who adhere to Payment Card Industry Data Security Standard (PCI-DSS) protocols.

• Payment details are encrypted and transmitted securely through industry-standard SSL/TLS encryption.

14. Engagement with Third-Party Service Providers

Mangalore Cart may engage reputable third-party service providers to facilitate website functionalities, including but not limited to:

• Hosting and infrastructure management.

• Payment processing and fraud detection.

• Email marketing and analytics.

15. Data Security and Breach Notification

15.1 Security Measures

• Implementation of firewall protection and intrusion detection systems.

• Periodic penetration testing to identify vulnerabilities.

15.2 Data Breach Notification Protocol

In the event of a data breach, affected users will be notified within 72 hours of breach detection in compliance with applicable regulations.

16. International Data Transfers

• Data collected by Mangalore Cart may be processed and stored in jurisdictions outside of India.

• Adequate safeguards, including contractual clauses and data protection agreements, are implemented to ensure compliance with applicable regulations.

17. External Links and Third-Party Websites

Our website may contain external links for informational purposes. Mangalore Cart disclaims any responsibility for the privacy practices or content of third-party websites. Users are encouraged to review the privacy policies of such websites prior to use.

18. Cookies and Cookie Management

18.1 Cookie Usage

Mangalore Cart uses cookies to:

• Personalize user experience.

• Facilitate website analytics.

• Serve targeted advertisements.

18.2 Managing Cookies

Users may manage or delete cookies through browser settings. However, disabling cookies may impair website functionality.

19. Policy Modifications and Updates

Mangalore Cart reserves the exclusive right to modify or amend this policy at its discretion. Such modifications shall be deemed effective upon publication on the website. Continued use of the website constitutes acceptance of the revised policy terms.

20. No Liability Clause

Mangalore Cart disclaims liability for any:

• Breach of data security arising from unforeseen circumstances beyond reasonable control.

• Unauthorized access or usage of data due to user negligence or external threats.

21. Agreement to Privacy Policy

By using Mangalore Cart’s website and services, you acknowledge that you have read, understood, and agree to the terms and conditions set forth in this policy.

22. Queries and Contact Information

For any questions, grievances, or concerns regarding this Privacy Policy, please contact:

Privacy Compliance Officer

• Email:admin@mangalorecart.com

• Address: No 347, 8th Main, Nanjappa Reddy Colony, Gokula 1st Stage, Bangalore 560054, India

• Phone: +91 97420 74219

This Privacy Policy is governed by the laws of India. All disputes arising out of this policy shall be subject to the exclusive jurisdiction of the courts located in Bangalore, Karnataka.